Shipping policy

At Tahlia Paige, we carefully prepare and package every order before sending it on its way. I aim to keep postage affordable and make delivery as straightforward as possible, so you know what to expect when shopping with me.

Order Processing Times

All orders are processed and dispatched within 2–5 working days after your order has been placed and payment has been confirmed.

Working days are Monday to Friday, excluding weekends and UK bank holidays.

You will receive an order confirmation email after placing your order, followed by a dispatch notification once your parcel has been sent.

Please note that processing times are separate from delivery times. During particularly busy periods, such as Christmas, dispatch may take a little longer. If there is a significant delay affecting your order, I will contact you.

UK Delivery Prices

I offer affordable UK delivery using Royal Mail.

Delivery Method Cost
Royal Mail Second Class – Orders under £20 £0.99
Royal Mail Second Class – Orders of £20 or more FREE
Royal Mail First Class Upgrade £3.50

Free delivery is automatically applied at checkout when your order reaches £20 or more. You do not need a discount code.

If you would prefer First Class postage, you can select the £3.50 upgrade at checkout, regardless of your order value.

Estimated Delivery Times

Once your order has been dispatched, Royal Mail's usual delivery aims are:

  • Second Class: Approximately 2–3 working days.

  • First Class: Usually the next working day.

These are delivery estimates rather than guaranteed arrival dates. Actual delivery times may vary depending on Royal Mail's service, your location, bank holidays and other circumstances outside my control.

Please remember to allow the additional 2–5 working days for order processing before your parcel enters the Royal Mail delivery network.

Choosing First Class postage speeds up the postal service used but does not change the time needed to prepare your order.

If you need something for a particular occasion, I recommend ordering in plenty of time.

Dispatch Notifications and Tracking

You will receive an email when your order has been dispatched.

Orders are normally sent using standard Royal Mail First or Second Class services, which do not include full end-to-end tracking.

Proof of postage is retained and can be provided upon request where available.

If you require a tracked delivery service, please email tahliapaigetextiles@gmail.com before placing your order. I can advise whether an appropriate service is available and provide a postage quotation.

International Shipping

International delivery is currently available by request only.

If you live outside the UK and would like to purchase something from Tahlia Paige, please contact me at tahliapaigetextiles@gmail.com with the products you are interested in and your destination country.

I will check whether shipping is available to your location and provide a quotation based on the parcel's weight, size, destination and available postal services.

International postage prices and delivery times vary, and not all destinations or products may be eligible for shipping.

International orders may also be subject to customs duties, import taxes or handling fees imposed by the destination country. Any applicable charges will be explained where possible before you place your order, and responsibility for paying them will be confirmed before purchase.

International orders are only accepted once the shipping arrangements and total charges have been agreed.

Incorrect or Incomplete Delivery Addresses

Please check your delivery details carefully before completing your purchase.

If you notice an error in your address, contact tahliapaigetextiles@gmail.com as soon as possible, including your order number and the correct details.

If your order has not yet been dispatched, I will do my best to update the address.

Unfortunately, once an order has entered the postal network, it may not be possible to change its destination.

If a parcel is returned because the address supplied was incorrect or incomplete, I will contact you to discuss redelivery. Additional postage charges may apply where the address error was provided at checkout.

This does not affect your statutory consumer rights.

Delayed or Missing Parcels

Although most parcels arrive within Royal Mail's estimated delivery times, occasional delays can happen.

If your order has not arrived when expected, please allow for any weekends, bank holidays or known Royal Mail service disruptions.

If you are concerned about a delayed or missing order, contact me at tahliapaigetextiles@gmail.com, including your order number.

I will investigate the issue, check the available postage information and, where appropriate, raise an enquiry with Royal Mail.

If your order is confirmed as lost or has not been delivered in accordance with your statutory rights, I will arrange an appropriate resolution, which may include a replacement or refund.

You do not need to make a claim directly with Royal Mail to exercise your consumer rights against Tahlia Paige.

Damaged Parcels or Incorrect Items

I take care when packaging orders, but if your parcel arrives damaged or you receive an incorrect item, please get in touch as soon as possible.

Email tahliapaigetextiles@gmail.com with:

  • Your order number

  • A brief description of the problem

  • Photographs of the affected product and packaging, if possible

Photographs can help me understand what has happened and resolve the issue more quickly, but they are not a condition of your statutory rights.

Where an item is damaged, faulty or incorrect, I will work with you to arrange an appropriate replacement, refund or other remedy in accordance with UK consumer law.

Returns and Cancellations

If you change your mind about an order or would like to return an item, please refer to the Returns & Refunds Policy for information about eligibility, timeframes and how to arrange a return.

Your statutory rights relating to faulty, damaged, misdescribed or undelivered goods are not affected by this policy.

Your Consumer Rights

Under UK consumer law, Tahlia Paige is responsible for ensuring that goods are delivered in accordance with the applicable contract and legal requirements.

When I arrange delivery, responsibility for the goods generally remains with Tahlia Paige until they reach you or a person you have nominated to receive them, subject to the exceptions provided by law.

If your order does not arrive, arrives damaged or is not as described, you may be entitled to a replacement, refund or another appropriate remedy.

Nothing in this Shipping & Delivery Policy limits or excludes your statutory consumer rights.

Contact Information

If you have any questions about delivery, need assistance with an existing order or would like to enquire about international shipping, please get in touch.

Tahlia Paige

Email: tahliapaigetextiles@gmail.com

Website: www.tahliapaige.co.uk

I'll do my best to help and make sure your shopping experience is as straightforward as possible.